Refund, Return & Cancellation Policy

Last Updated: September 1, 2026

At The Darling Finds Co., many of our products are handmade, personalized, or made to order. Please review your order carefully before completing your purchase.

1. Returns & Final Sale

Unless otherwise stated on the product listing, all sales are final.

Returns or exchanges are not accepted for change of mind, incorrect size or product selection, or other customer ordering errors.

If we approve a return for an eligible non-custom item, it must be unused, unworn, unwashed, and in its original condition. Customers are responsible for return shipping unless the return is due to our error.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom, personalized, or made-to-order products
• DTF and UV DTF products
• Digital products
• Clearance or final-sale items
• Used, worn, washed, applied, pressed, or altered products
• Items damaged through improper use or application

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to an error by The Darling Finds Co., please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

Once reviewed, we may provide a replacement, refund, store credit, or another appropriate resolution.

4. Product Variations

Handmade, custom, and 3D-printed products may have slight variations in color, placement, texture, size, or finish. Colors may also vary slightly depending on your screen or device.

Minor variations are not considered defects.

5. Shipping Issues

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may be required to resend it.

The Darling Finds Co. is not responsible for packages lost or stolen after tracking confirms delivery. If you experience a delivery issue, please contact the carrier first, and we will assist with available shipping information when possible.

6. Cancellations

Cancellation requests must be submitted within 2 hours of purchase.

Cancellation cannot be guaranteed if processing or production has already begun. Custom, personalized, made-to-order, or already-processed items cannot be canceled once production has started.

7. Digital Products

Digital products are final sale and non-refundable once accessed or downloaded, except where required by law.

If you experience a technical issue with a digital purchase, please contact us for assistance.

8. Refunds

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund is due to an error by The Darling Finds Co.

9. Contact Us

Questions or order concerns may be submitted using the contact information provided on our website. Please include your order number when contacting us about an existing purchase.